Banks! They take your money then charge you for you to get at it while they invest it for themselves. Then they start up a call centre and tell you it’s for your own good – all in the name of improved customer service. Last week I rang a bank I don’t even deal with just to find out their credit card rate and I couldn’t get it because the machine wouldn’t let me pass without me giving my birthday! What the hell do they need that for? Why so intrusive?
I remember when cashpoints were put into walls. the banks made a load of people redundant becuase they didn't need them any more now that the hole in the walls were so easy and accessible and they guaranteed they would be free. Sheer greed, HSBC. Sheer greed.
You ring up and a machine wants your account number, your telephone number or your birthday and puts you through to another voice and more options, who then put you through to more options and then on hold. When a person answers, they ask you for the same information that you’ve already given and if you want to speak to another department they ask for it too. When does the consumer start being taken seriously?
A bank has to make money, and it’s crucial that they do - that in itself is fair enough. If the banks start to struggle, the economy will lose confidence and that’s bad for us all. And if banks start to go under, we’re all in deep shit! It’s about being realistic and the consumer getting a fair deal.